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Patient Collection Management



In recent years, the entire healthcare industry has become more aggressive in their collection practices which give facility to get the maximum reimbursement which largely relies on patient payments. Deductibles, copays and coinsurance amounts can add up to lots of dollars loss if sufficient efforts are not made to collect these out of pocket expenses from patients. Collecting the patient responsibility is just as important as collecting from the insurance companies. But collecting patient balance may spoil the relationship and in order to avoid that we follow the following method without any hassle or risk.

  1. We send statements to patients in a mail on a monthly basis.
  2. After receiving the invoice; most of the patient mails the check, pays it over the phone or through online payment gateway
  3. We Hand_le the patient call in a smoothly and sweet manner to maintain good rapport with them to maintain long term relation
  4. We make each and every patient understand why they had received a bill from the healthcare billing office.
  5. Also, Offer discounts for patients as an incentive to pay their bills in a timely manner.
  6. Make available different payment options for patients that have high out of pocket expenses.
  7. Require patients to make "good faith" payments.
  8. Send accounts to collections without providing adequate time for patients to make payment arrangements.

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